ARTIMOOD
Policy

Exchanges & Returns

We make commissioned work built for you alone, so our policy rests on inspection before handover rather than returns after it.

In short: you inspect the piece when you collect it, and anything wrong at that moment is put right before you take it. A custom piece, once its design is approved and made, cannot be returned.

Inspection on collection

For most orders the client collects the finished work directly from the workshop that made it. This is not a procedural detail — it is your real guarantee: any flaw in execution, or any departure from the approved design, is visible to you at the moment of handover, and we put it right before you take the piece.

We recommend inspecting the piece fully before you leave: the material, the engraving or print, the text letter by letter, and the packaging.

Shipped orders

If your piece is shipped rather than collected in person, the same principle applies: inspect it as soon as it arrives, and tell us the same day about any manufacturing flaw or difference from the design you approved, with clear photographs. We will repair or remake it.

Custom work cannot be returned

Everything we make is produced to your order and for your occasion — carrying a name, a logo or a phrase that suits no one else. A custom piece therefore cannot be returned or refunded once the design has been approved and production has begun, unless it carries a manufacturing flaw or departs from the approved design.

  • Approval means the design we send you before production.
  • Any change after approval and once production has begun is treated as a new order.
  • Errors in text you supplied to us and which we reproduced exactly are not manufacturing flaws — so please check your text carefully before approving.

What this does not cover

  • Slight variation in colour tone or in the grain of natural wood — every natural piece differs from the next, which is the nature of the material rather than a defect in it.
  • Damage caused by use, dropping or storage after collection.

How to tell us

Message us on WhatsApp at 966569311114 or email info@artimood.com, attaching photographs of the piece and your order number if you have one. We reply within two hours during working hours.

Last updated: 1 August 2026.